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Policies

Hello! Thank you for choosing Heavenly Hands Occasions help you create wonderful memories for your special event. We pride ourselves in providing quality, unique, handmade event décor that you will absolutely enjoy. Your guests will be amazed in all the time and effort you took to make your event beautiful.

Below you will find a description of the order process, our policies, terms and conditions. We apologize in advance for the long descriptions. After 10 years in the business of making handmade heavenly events, we have seen the good, the bad, and the oh so confusing.  We want you to have clear explanations as to what we offer and what is included in every single service we provide. We hope to make this experience as easy and as stress free as possible.

 

The Order Process

We communicate through text and email better. Since we are a home based business with little ones, this is our ideal type of communication. If you prefer to speak with us directly please feel free to do so. You can text/call us at 323.559.3165 or email us at events@heavenlyhandsoccasions.com. We will then email you an event questionnaire created to get a better understanding of your specific needs.

 

Once we receive the completed form we will create a custom quote based on your answers. Please be aware that your quote is based on the items and quantities you request. Since we buy all of our items in bulk, reducing your requested amounts can change the final pricing.

Being as specific as possible with your descriptions will ensure we quote you appropriately and will reduce the risk of miscommunication. We want to ensure we capture your vision and bring it to life for your special event.

Reserving your Date

 

Once you have reviewed your custom quote and decide you would like to proceed with our services, we can set a date to meet and go over your entire event with detail. At this meeting we will need a 20% non-refundable deposit of your grand total. This deposit will reserve your event date and will be used as a deposit towards your total event amount (a credit towards your order). If you choose not to use our services after this date, your deposit is non-refundable. Once work has started and supplies have been bought to process this order, no changes can be made.  Deposit & payments are non-refundable under any circumstances.  Additional charges may apply if date of event or date needed is changed. Number of items ordered cannot decrease once deposit has been given as we will purchase supplies as soon as it is received and make necessary arrangments with our staff to start working on your items and event.

During this meeting we will provide event styling, décor ideas and give you tips on how to make your event a success. We can even suggest the best and most affordable place to find most of your supplies, vendor suggestions and additional event tips if needed.

Payments

We accept Cash, Checks, and Credit Card Payments through PayPay.  50% of your remaining balance is due five weeks before your event. The final 50% is due one week before your event. It is important you stay within these due dates to ensure all supplies for your event are ordered and arrive on time.

 

Refunds

It is super important to us that you are 110% happy with your order. If for any reason you are not happy please contact us first and we can work together to make your event stress and worry free.

 

We will make sure you receive a digital sample of your design prior to printing. Once you have approved the proof I am not responsible for mistakes found after approval.

 

Due to the nature of custom work, no refunds will be provided for digital or personalized designs.

Refunds on shipping will not be provided. All other items that qualify for a refund must be returned in its original unused condition in order to process your refund. Once items have been received to our location, we will issue a refund within 3-5 business days.

 

Samples of other artist’s work

 

If you like décor or a specific design from a different maker, we are more than happy to create something similar for you. We cannot however, copy someone else’s work exactly as it is presented. This violates copyright laws, our ethical values and we simply do not feel it is right to take credit for other people’s hard work. We do accept pictures of other designs only to be used as samples to themes, colors and style. We hope you understand.

 

Licensed Characters

 

We can provide custom design for your event that includes licensed characters. Please note that you are not paying for the licensed design/character. We are providing a service that includes a design customized for your event, personalized, printing and assembly. We are not selling these characters and we do not claim them as our own.  All rights reserved to their respective owners.

 

Shipping/Delivery

 

We ship through USPS Priority Flat Rate Mail. All orders will have a tracking number that will be provide as soon as your order is shipped. Once your package has left our hands, we are not liable for USPS mistakes or delays in delivery. We work really hard to package your items to avoid any possibility of damage during shipping. Please contact us if there are any issues with your items or damage due to shipping and we will work with you to resolve them.

 

We provide delivery within Los Angeles and surrounding cities. These are our fees:

$15 within the first 10 miles and $1 per mile thereafter.

 

Turnaround Times

 

For Weddings, Quinceneras or large events, please contact us as soon as you have reserved your venue. We currently book all of our large events up to six months in advance. Having plenty of time before your event ensures we provide as much time as needed to cover all the very important details of your special occasion and allows us to find the most cost friendly supplies needed.

 

Current turnaround times for printed and handmade work is 4-6 weeks (may be less depending on workload). Digital designs will be emailed to you within 72 hours to the email address you provide. We process orders in the order received, NOT by party date. Please provide your party date to ensure we are able to fulfill your order. If you need your items sooner, please contact us BEFORE you submit an order.

 

Rush Fee

 

If you need your items sooner than my turnaround times here are the Rush Fees:

Orders of $55 or less - $10

Orders of $56 to $100 - $15

Orders of $101+ - $20

 

Approval and payment on orders is considered acceptance of policies, terms and conditions. 

 

**Please be original, this information and all information shared, written and posted is property of Heavenly Hands Occasions, Heavenly Hands Creations, and Heavenly Hands Party Creations.**

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